Privacy policy.
Effective Date: April 4th, 2025
Ancaster Shine ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, or interact with us. By using our website and services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect personal information from you when you use our website or engage in our services. The types of information we may collect include:
Personal Identification Information: Name, email address, phone number, and other contact details.
Service-Related Information: Information you provide to request our window cleaning services, such as address, service preferences, and details about your property.
Payment Information: Credit card information, billing details, and other payment-related information for processing services.
Usage Data: Information about how you interact with our website, such as your IP address, browser type, and browsing activity (collected via cookies).
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and complete window cleaning services as requested.
To communicate with you about our services, quotes, and appointments.
To process payments for services rendered.
To improve our website and services, including analyzing website traffic and user behavior.
To send promotional or marketing communications (only if you have opted-in to receive them).
3. How We Protect Your Information
We take the protection of your personal information seriously. We implement industry-standard security measures, including encryption and secure servers, to protect your data during transmission and storage. While no method of electronic transmission is 100% secure, we strive to safeguard your information to the best of our ability.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We may share your personal information with trusted third-party service providers who help us deliver our services, such as payment processors, email service providers, and web hosting services.
Legal Requirements: We may disclose your personal information to comply with legal obligations or to protect our rights, property, or safety, or the rights, property, or safety of others.
5. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience and analyze website traffic. Cookies help us remember your preferences and optimize website performance.
You have control over cookie management. You can choose to accept or reject cookies through your browser settings. If you disable cookies, some website functionality may be limited.
For more information on how to manage or disable cookies, visit [link to browser instructions].
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. After that, we will securely delete or anonymize your data. If you wish to request deletion of your personal data, please contact us at the contact information provided below.
7. Accessing and Correcting Your Information
You have the right to access, correct, or request the deletion of your personal information at any time. If you would like to exercise these rights, please contact us at the contact information provided below. We will make reasonable efforts to respond to your request promptly.
8. Your Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When significant changes are made, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Ancaster Shine
Email: Info@AncasterShine.ca
Phone: +1 (416) - 832 -1217